How do I create a Mentorize account?

Visit accounts.mentorize.me or click "Get Started" anywhere on the site. You can sign up with email/password, Google, GitHub, or a passkey for passwordless authentication. No credit card required for the HOBBY tier.

AI Mentor is your AI-powered learning assistant at ai.mentorize.me. It gives you access to every major AI provider and all their models. You choose the model per conversation and can switch mid-session.

Which AI model should I use?

Each provider has strengths: some excel at reasoning and coding, others at creative tasks or speed. AI Mentor lets you switch models mid-conversation so you always have the right tool. Check our Guides for a model comparison.

Is there a free plan?

Yes — the HOBBY tier is permanently free. It includes core courses, quizzes, limited AI Mentor usage (30 messages/day), and basic file storage. No credit card required.

What's included in the PRO plan?

PRO includes unlimited AI Mentor usage across all major providers, access to all apps (Chat, Drive, Docs, Slides, Sheets, Photos), 100GB storage, priority support, and advanced analytics.

How do I cancel my subscription?

Go to accounts.mentorize.me → Settings → Subscription → Cancel. Your access continues until the end of the current billing period. No cancellation fees.

Can I use Mentorize for my team or company?

Yes — the ENTERPRISE plan supports unlimited seats, SSO, admin dashboards, custom contracts, and a dedicated success manager. Email sales@mentorize.me to discuss your needs.

How do I access the Mentorize API?

The API is available at api.mentorize.me. Full documentation, code examples, and an interactive playground are available at dev.mentorize.me.

Does Mentorize support my language?

Yes — AI Mentor automatically detects and responds in your language. The platform supports 80+ languages, with the UI available in English, Portuguese, Spanish, French, German, and Japanese.

Absolutely. All data is encrypted in transit and at rest. Your data is strictly isolated from other users, we conduct regular security audits, and we never sell your data.

How do I report a bug?

Email support@mentorize.me with a description, steps to reproduce, and any screenshots. Our team responds within 24 hours, or you can open an issue at github.com/mentorize.

Can I switch between AI models mid-conversation?

Yes — you can switch models at any point in a conversation. Your chat history stays intact and the new model picks up from where the previous one left off.

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Frequently Asked Questions

Quick answers to the most common questions.

Common Issues & Fixes

Quick solutions to the most frequently reported problems.

Can't Log In

Reset your password at accounts.mentorize.me/forgot. If using passkey auth, ensure your device's biometrics are enabled. Clear browser cache or try an incognito window if issues persist.

AI Mentor Not Responding

Check status.mentorize.me for active incidents. Try refreshing the page or switching AI models. If the issue continues, clear your browser cache and restart.

Video Call Issues

Ensure your browser has camera and microphone permissions for chat.mentorize.me. Check that no other app is using your camera. Chrome and Firefox are recommended.

Payment Failed

Verify your card details are correct and that international transactions are enabled. Try an alternative payment method — we accept all major cards and PayPal.

File Upload Failing

Check your storage quota in Drive settings. Files must be under 2GB per upload. Supported formats: PDF, DOCX, PNG, JPG, MP4, MP3, and most common file types.

Course Content Not Loading

Force-refresh the page (Ctrl+Shift+R / Cmd+Shift+R). If media won't load, check your network connection and disable any VPN or content blockers for app.mentorize.me.

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